Australian Scaffold Achieves World-Leading NPS of 98.18

At Australian Scaffold, we don’t just build scaffolding, we build trust. As part of our submission for the Telstra Best of Business Awards, we calculated our Net Promoter Score (NPS), the global benchmark for measuring customer satisfaction and loyalty. The result says it all.

Our NPS is an outstanding 98.18, placing Australian Scaffold ahead of the world’s most recognised brands:

• Tesla: 96

• Amazon: 73

• Apple: 61

• Google: 58

• Coca-Cola: 59

What Is NPS and Why Does It Matter?

NPS asks one simple question:
“How likely are you to recommend us to others?”

Customers rate their experience out of 5 stars. Using global conversion standards, we transformed these scores into a Net Promoter Score that reflects how consistently we deliver on our promises.

A near-perfect NPS means our customers don’t just use our scaffolding solutions, they believe in them. They return, refer, and trust our team to deliver safe, reliable products every time.

Why Australian Scaffold’s NPS Sets Us Apart

This exceptional score isn’t luck. Australian Scaffold customer satisfaction score, It’s the result of:

• Customer-first service: Every project, big or small, receives our full commitment.

• Proven product quality: From scaffold hire to safety systems, we deliver dependable solutions.

• A passionate team: Our people back our promise of excellence every day.

How a High NPS Benefits Our Customers and Our Business

A world-leading Net Promoter Score doesn’t just look good on paper, it drives real advantages:

• Higher Margins: Customers are willing to pay more for a company they trust.

• Lower Acquisition Costs: Referrals outperform advertising, reducing marketing spend.

• Faster Product Adoption: New solutions like Butlin 360 launch into a loyal customer base.

• Stronger Brand Equity: Our reputation becomes our competitive edge in the Australian market.

Trusted by Australia’s Best

Australian Scaffold is proud to be Australia’s most reviewed scaffolding company, with thousands of 5-star ratings and now, an NPS that surpasses the world’s biggest brands.

When you choose us, you’re choosing a team that puts your success first, because your satisfaction is the foundation of everything we build.

Keeping Australia safe since 1997

Australian Scaffolds specialises in high risk, difficult and complex projects.

We have the technical capability to turn complex problems into simple safe solutions.

Australian Scaffolds are a trusted national leader in eliminating working at height risk through smarter design & work practices across all industries. Partnering with people and industry in creating height safety solutions that is essential to a safer and more productive workplace. When you need safe, efficient height access protection, work with a business with over 22 years of experience that understands your needs.

Great experiences build great relationships

Australian Scaffolds traces its roots back to 1997. With thousands of successful projects under our belt, we can proudly say that we are one of the most trusted scaffolding companies in Australia, performing both local and nationwide construction work.

For more than 25 years, Australian Scaffolds has offered a wide range of scaffolding products and services across Sydney and many other states in Australia. We strive to maintain the highest standards while exceeding clients’ expectations at all levels.

Australian Scaffold Guarantee

• Provide after-sales service

• Treat all customers with respect

• Stand behind the quality of our products

• Formulate solutions to any work-related problem

Provide solutions that will increase our customer’s profitability