Freshworks Welcomes New CIO: Ashwin Ballal Joins the Team

Freshworks is thrilled to announce the appointment of Ashwin Ballal as its new Chief Information Officer (CIO). Ballal brings with him a wealth of experience, having spent nearly three decades in leadership roles across various industries.

Ballal's impressive resume includes stints at KLA-Tencor, where he rose to the position of Vice President & Chief Information, Intelligence and Data Officer, and Medallia, where he served as EVP & Chief Information Officer. At Medallia, he played a key role in transforming IT and security, as well as leading workplace services, corporate procurement, and travel initiatives.

In his new role at Freshworks, Ballal will be responsible for overseeing all aspects of IT infrastructure, systems, and operations. He'll work closely with Prasad Ramakrishnan, who's retiring as CIO at the end of the quarter, to ensure a seamless transition.

"I'm thrilled to join Freshworks and be part of a team that's passionate about driving innovation and delivering tangible value to its stakeholders," Ballal said. "As we move forward in this tech-driven world, it's essential to prioritize the integration of generative AI capabilities to stay competitive and elevate the employee experience."

Ballal's enthusiasm for his new role is evident in his LinkedIn post, where he expressed his excitement to leverage his expertise to accelerate Freshworks' growth and transformation. He praised Freshworks' mission-driven approach, dynamic culture, and innovative ethos within the SaaS landscape.

With Ballal at the helm, Freshworks is poised for continued success and growth. Welcome to the team, Ashwin!"