Real Player Experiences at Springbok Casino: Reviews, Payouts & Support

A customer’s experience is ultimately the only feedback a business and potential shoppers need. If you’ve been shopping for online casinos in South Africa, you may have come across Springbok Casino. In this post, we explore Springbok Casino real reviews to see what gamblers think about their experience. Read on to discover what players think and why you should sign up at Springbok Casino.

Customer Reviews 

A quick glance at Springbok casino reviews across the internet quickly shows you that the online casino cares about its customers and online reputation. There is evidence of Springbok casino support responding to customer reviews on independent review platforms like TrustPilot.

There is a good balance of positive and negative reviews of Springbok Casino. On Trustpilot, companies praise Springbok for caring about their gaming experience and free no deposit bonus spins. The casino is also responsive to negative feedback, without alienating the customer or laying blame on them.

Most of the customers love Springbok casino for their responsive customer support and numerous bonuses for new and existing players, which ensures you always have something to look forward to.

On other respected online casino review sites, Springbok Casino players applaud the establishment’s game selection, although some players wish there was a diversity of game developers besides SpinLogic.

However, there are mixed feelings on the exclusive use of ZAR at Springbok. Since Springbok is a South African casino, the use of the rand is a great opportunity to accommodate more South African players. Those seeking to play in other currencies have to accommodate the exchange process. Overall, the use of Bitcoin is also highly appreciated by players seeking payment methods beyond cards and bank transfers.

Customer Support 

Customer support at Springbok Casino is available via three methods.

The first is a live chat option that appears as two white chat icons in a yellow background on the bottom right corner of the site on mobile and desktop. Alanis is a friendly chatbot that asks you questions and supports you through any queries.

If the chat doesn't answer your questions, Springbok has direct human support via email help@springbokcasino.co.za. We tried emailing them, and the responses are professional and arrived within 24 hours, which is the threshold for good customer support on email

The last option is to schedule a phone call by clicking on the button available on the support page. A pop-up page appears prompting you to enter your username, email, subject, your phone number, details of your query, and the day when you wish to be called. Springbok also requires you to agree to record the phone call for quality purposes.

The process is professional and quick, allowing the casino to verify your identity before placing the call and asking for permission before reaching out or collecting and storing your data. Generally, phone calls occur during business hours, as you'll receive confirmation for the time depending on the casino's availability.

We had no trouble booking a phone call the following day and issuing our Springbok casino complaints. The customer support agent was understanding, taking time to listen and address the issue in a professional manner and within the timelines.

Springbok Casino Payouts

Springbok pays out all winnings based on their terms and conditions.  Once you submit the withdrawal request, Springbok Casino verifies your details before approving the transaction.

Funds are released to your payment provider of choice. However, if the payment processor you used for a deposit isn’t available for withdrawals, you have to choose a new payment method.

Depending on how far along you are in the verification process and how busy Springbok Casino is, the time to approve your withdrawal can take up to 72 hours. That’s 3 business days, so remember to keep that in mind. Remember, weekends and holidays aren’t part of business days, so the process can take longer than expected, depending on when you initiate the process.

To support the process, you’re required to provide identification documents in the required format as soon as possible.

• A copy of your ID.
• A copy of your bank statement.
• A copy of the front and back of a debit or credit card to prove ownership.

Failure to submit these documents within 4 weeks of the request may lead to account closure. You should also submit the documents with all the corners in full view when taking photographs.

Generally, if you follow the rules during the registration and verification process, you’ll have a shorter verification process. Use your real name, verifiable phone number and email to make it easier for the casino support to confirm your identity. If you’re unable to access your winnings, we recommend checking if you comply with the following rules.

• Wager all deposits at least once. This is to avoid money laundering. Wager the deposit through a game before requesting a withdrawal.
• Fulfil all the playthrough requirements for no deposit, deposit bonuses, free spins, or cash back rewards. Usually, deposit bonuses, no deposit bonuses, and free spins have a 30x, 60x, and 60x wagering requirement, respectively. Also, you can only spend the bonus funds on allowable games and make bets not exceeding R100 on bonus funds.
• If you haven’t made a deposit or been active in your account in the three months preceding the withdrawal request, Springbok won’t let you cash out on that first deposit.
• You can’t redeem multiple bonuses concurrently. If your last withdrawal had an attached bonus, skip the offer on the current deposit and try it on the next to maintain your right to withdraw winnings.
• Check if your deposit balance is below the allowable balance to request a withdrawal. Generally, Springbok doesn't support withdrawals when you have a positive account balance. Gambling the whole deposit amount before asking for a withdrawal always helps.

The payout can take as long as 20 days, even after being processed at the casino’s end, because it depends on the payment method in use. According to Springbok Casino, payment processing can take the following time.

• Bitcoin: 24 - 72 hours
• Payz (formerly Ecopayz) and eZeeWallet: 48 - 72 hours
• Secure Instant Deposit (SID): 48 - 72 hours
• Bank wire transfer: up to 20 working days

We recommend exploring the banking section and figuring out which method works best for your limits while considering the transaction fees. Also, ask your payment processor how much they charge for different transactions.

For example, you can use Bitcoin for withdrawals at Springbok Casino, but you’re limited to one request per week between R500 and R25,000. eZeeWallet is a great alternative because it allows up to 3 transactions per week. However, the minimum withdrawal limit is R2000.

If you follow the process and it fails, the supportive customer support is on standby to get you back on track and address errors. If all fails, we recommend reporting Springbok Casino since it’s a licensed casino under Curacao.

What Is the Verdict?

Overall, we think Springbok Casino is trustworthy based on customer reviews, the quality of customer support, and transparency and efficiency when handling payouts.