There is no question that tech features play a central role in modern business. However, with so many solutions on the market, it’s imperative that you choose the features that align with your needs. Otherwise, you could end up wasting a lot of time and money on inferior systems or software.
It may sound daunting, not least if your background is away from technology. Use the following list of questions for guidance to unlock the desired outcomes.
Q1: Will the tech save money?
Every key business decision should be influenced by the financial outcomes. With this in mind, you should always consider whether the investment will save you money in the long run. This may happen through direct savings or indirect savings by freeing up employees for other jobs. When you consider the often overlooked costs of DIY HR, for example, the switch to a tech solution becomes clear. It’s better for employees, and the company as a whole.
Meanwhile, upgrading outdated systems and equipment to more efficient solutions is ideal. It reduces monthly expenses. This guarantees a positive long-term return on investment (ROI). The fact that it reduces carbon emissions is another incredible incentive.
Q2. Is the software suitable for my industry?
Software solutions are now needed in virtually every industry. Of course, you may have some packages that are specific to the sector. Even when looking at more generic tasks completed by all businesses, it’s important to confirm suitability. For example, rental property accounting software can be a much better fit than generic options. Everything is tailored to your industry while related features add greater value.
Tools that aid efficiency only deliver the desired results when they comply with industry standards. Incomplete outputs or results that need subsequent reviews and edits simply won’t do. After all, this undoes the whole purpose of tech-driven processes.
Q3. Is the software accessible to my team?
Accessibility for users is a top concern. Firstly, tools should be available in every language that you require. Meanwhile, other accessibility aspects may extend to currencies. and a better UX for people with disabilities. As well as the initial accessibility for all users, you must consider how easy it is to learn the software. Packages that offer training modules for your staff can often deliver superior long-term outcomes. Not to mention consistency.
Software accessibility also extends to device requirements. All workers should be using the same software solutions. Depending on the nature of your venture and staff deployments, you may need one with mobile access on smartphones and tablets.
Q4. Can the tech be customized to the company needs?
As well as accessibility, you should seek customizations. This could mean tailoring the layout of a business CRM system. Or it may mean introducing plug-ins to a CMS system. Even updating the software presentation with the company’s color schemes or branded logos can make all the difference. Not least when the software may provide a client-facing element. If you are bound by the strict pre-defined rules, it may limit the outcomes.
When thinking about company needs, it’s also vital to consider licensing agreements and models. Many companies find that SaaS solutions are ideal. They offer pay per user options to avoid financial waste. And updates are completed automatically.
Q5. Does the tech provide reliability?
There are many metrics to judge tech systems and software. Ultimately, reliability should be one of the key attributes you consider. It is another reason to choose cloud-based SaaS solutions. However, you should also look for low-maintenance solutions. Systems that integrate predictive analytics can be very useful. They will track performance levels, enabling you to know when maintenance or other actions are required.
It is equally vital to analyze the security features of any system. Otherwise, you could suffer data breaches or attacks against the business. As well as researching the security features, be sure to look for examples of past incidents that have impacted clients.
Q6. How does the tech integrate with existing features?
It’s one thing to find tech that performs well within itself. But it's also vital to scrutinize performance levels within the context of your business operations. After all, you don’t want the addition of one item to cause a complete overhaul. If it is innovation management solutions, for example, they should integrate with existing tools. This could include Apps you use in business or communication tools.
A POS system should integrate with your order fulfilment and stock management equipment. The goal is to create a seamless tech experience that covers all connected devices, software, and services. It’s the only way to avoid silos later on.
Q7. Is it a long-term solution?
Introducing new technology shouldn’t just be a task that can be completed once and forgotten about. It is an ongoing transition that must align for long-term success. Even in the education sector, ERP/SIS systems should continue to evolve. Again, SaaS works well as updates allow you to keep ahead of the curve. If you opt for a software solution that never changes, the one that feels great today could quickly become outdated.
It’s also imperative that you avoid short-term trends. Aside from failing to deliver any long-term value, it leaves you facing an even bigger transitional phase later on. If you’re going to make an addition to your business tech setup, it should last for years.
Q8. How is the tech best implemented?
As well as finding the right tech features, you must ensure that they are implemented well. First and foremost, you need the tech to deliver the desired results. However, alternative solutions may boost efficiency, not least from a financial standing. For example, outsourced cybersecurity allows you to enjoy the benefits of advanced systems. Yet, you won’t need to dedicate a part of your work building to the cybersecurity team.
Likewise, equipment won’t need to be on-site and you won’t need 24/7 in-house efforts. If it helps you achieve a better outcome for the company, the method used should not matter. Take this mindset with all tech additions and you will be fine.
