The Future of Smart Queuing: Insights from Qwaiting Founder Rohit Garg
— Meet Rohit Garg, the visionary founder of Qwaiting, transforming customer flow with real-time, contactless solutions for a smarter future.
In a world where time is the most valuable currency, long queues can be silent deal-breakers. Meet Rohit Garg, the visionary founder of Qwaiting, a queue management platform that is redefining how businesses and institutions handle customer flow. From hospitals to airports, Qwaiting turns waiting into an optimized, contactless experience powered by real-time data and seamless integration. In this exclusive interview with Business Outstanders, Rohit shares his journey from initial struggles to industry success, his take on evolving customer behavior, and what lies ahead for the future of smart service delivery.
Interview Highlights:
Q. Tell us something about yourself and your company. How do you see customer behavior changing soon? How is Qwaiting ready for it?
Hello, my name is Rohit Garg, I am the founder and CEO of Qwaiting, a queue management software, helping businesses on a large scale streamline their daily workflows.
We were all waiting in line. Customers today want a seamless and contactless experience whether in retail, hospitals, or any government office. With Qwaiting, they can use their mobile phones to check in and book their slots in line from home.
Our system will send real-time updates on customers' phones, letting them know their wait times and they can report at their counters when called. Soon, we will add more smart features to make waiting even smoother.
At Qwaiting, we expect three key trends:
- Demand for Remote Queuing—Customers want options: joining a queue remotely, scheduling visits, or walking in without long lines.
- Data-Driven Personalization—Businesses can easily use wait-time analytics to tailor services, such as targeted offers during peak times.
- Integration with Omnichannel Platforms—Queues must sync with CRM, payment systems, and loyalty programs for a unified experience.
- We make waiting an engaging experience.
Q. How did you approach your first customers, and what were the biggest challenges during those early days?
In the early days of Qwaiting, approaching customers was all about building trust. We knew we had a powerful queuing system, but businesses needed to see results before adopting something new.
We started by offering free trials and personalized demos. We showed them how our queue management system software could reduce wait times, improve customer satisfaction, and streamline operations. One of the biggest challenges was convincing businesses that a digital queue management system could be simple and affordable. Many thought technology would be expensive or complicated.
Through constant support, easy setups, and proven results, we earned their trust. Today, many of our earliest customers are still with us. That early journey taught us an important lesson: listen more, promise less, and deliver more. And that’s exactly how Qwaiting continues to grow — by focusing on real results for real businesses.
Q. What do you think is the biggest challenge facing queue management solutions today, and how is Qwaiting tackling it?
The biggest challenge being a user I face in any other queue system is that much of the software are too complicated to use. They may need special training before any staff member can use it properly. What we have also examined is that sometimes staff members are not too comfortable adapting to the latest technology.
Qwaiting keeps it simple. Our system is easy to use. We offer cloud-based solutions so that you or your staff members can easily use it from anywhere just by using your phones. It doesn’t crash when too many people use it.
By prioritizing flexibility without complexity, we’re helping clients like the Mayo hospital chain or Changi Airport to cut wait times while keeping adoption frictionless.
Q. What are the various Features provided by Qwaiting?
Qwaiting offers smart features helping many businesses take their business to next new levels. Our software is designed to streamline your business's daily operations by:
1. Sending real time notifications
Real-time alerts let customers know their wait times. These messages helps reduce customer no- shows as sending regular texts will help people recall their appointments and business don't have to suffer.
2. Integration with other systems
Qwaiting software can easily connect with any system your business already uses. This means you don't have to maintain different software for different needs.
3. Data driven insights
The software provides data driven analytical reports, which help you know any weak points where actions are required. The software can predict expected customers in upcoming times so you can optimize your staffing and avoid overcrowding.
At qwaiting, we offer easy, flexible and future ready solutions that helps your businesses deliver the best services while saving time and resources.
Q. What technologies (like SMS notifications, QR codes, or mobile apps) does Qwaiting use to keep customers informed during their wait?
- At Qwaiting, we use multiple smart technologies to keep customers informed and happy during their wait.
- Our cloud-based queue management system sends SMS notifications to customers. They get real-time updates about their position in the queue, expected wait times, and when it's their turn.
- We also support QR code check-ins. Customers can scan a code on the spot and join the queue virtually. These options are much faster and safer.
- We provide a mobile app interface so customers can track their place remotely and plan their time better.
All these features make Qwaiting’s digital queue management system a complete queuing solution that improves communication and builds customer trust.
Q. What excites you about Qwaiting? Where will it be in 3 years?
Helping more and more businesses simplify their workflow for better service delivery is what makes me happy the most. Every day we hear stories of reduced no-shows, happier staff and data driven decisions powered by AI tools using our software. This is what makes me feel proud of my team and their hard work.
In the coming 3 years, I see Qwaiting as a global leader in the queue management market, transforming industries and making traditional ways of managing customers a thing of the past.
Our goal is to create a future where businesses and customers enjoy a smoother and faster experience.
Q. What advice do you have for someone starting a tech or customer service business?
Focus on solving real problems. If you start a tech company just to follow trends, you might struggle. But if you focus on truly helping businesses and customers, you will grow.
Keep your product simple. Many tech startups fail because they make things too complex. A simple queue management system can sometimes be far more powerful than a complicated one.
Stay flexible, stay focused, and always think about the end-user experience. Success in tech is not about building fancy tools — it’s about creating real value.
Social Media Links:
Website: https://qwaiting.com/:
Facebook: https://www.facebook.com/qwaiting
Twitter: https://x.com/Qwaitingapp
