What Exactly Is White-Glove Service & Why Does Your Australian Business Need It?

Logistics are logistics, and a delivery service from one provider is exactly the same as another, or so many people in Australia would have you believe. It really does depend on what you want to transport from one destination to another, but if it’s important items like specialist equipment or machinery, you need white glove services. There is a bit of a clue in the name, because you will sometimes see people putting on their white gloves. They do this when they need to handle something that requires sensitivity. White glove moving and delivery is all about providing the best experience possible from beginning to end.

When you pay for a typical standard delivery, the item is transported from location A to location B. It is a straightforward service, but what happens if you have important, expensive machinery that needs to be set up, and power provided to it? Similarly, what happens if your business is on the second floor, and this heavy machinery needs to be lifted to that location? This is when you need a white glove removalist to not only offer transport services, but to include installation processes as well.

The following are some of the reasons why your Australian business needs white glove delivery services today and always.

1. Everything is always on time - When it comes to running a successful business, there is no place for ambiguity. If you order something that customers need, you need to know exactly when it will arrive at your premises. Many delivery companies have the dirty habit of telling you that it will be there between the hours of 9 to 12, or until 6 PM. This is too vague, and it doesn’t allow you to provide customers with excellent customer service. White glove logistics gives you an exact time when delivery will happen.
2. You get extra care & attention - This should be something that all logistics providers extend to businesses, but many don’t. You expect your items to be given the care that they deserve, and the attention as well. Unfortunately, it doesn’t happen as often as some might think, but with white glove logistics, it happens every single time. This reduces the incidence of things getting damaged in transit, and nothing actually goes missing.
3. The rates are incredible - You would think that for a service such as this, the price would be much higher than the standard delivery, but it isn’t. What price can you put on peace of mind, knowing that an item will arrive exactly on time? This translates to being able to tell customers that whatever they ordered will be there on the day that you specify. Your whole business reputation is everything nowadays, and customers talk to each other when their experience is less than desirable.

Running a successful business is about extending your current customer base, but it also involves taking care of the ones that you already have. Build customer relationships by using white gloves logistics services from now on.