Proven Methods to Reinstate Suspended Amazon or Walmart Accounts

Account suspensions on major marketplaces like Amazon and Walmart can disrupt your business and cause serious revenue loss. Whether your account was suspended due to performance issues, policy violations, or documentation errors, you can recover it with the right strategy.

In this guide, we share proven methods to reinstate suspended Amazon or Walmart accounts—along with expert Amazon Walmart account reinstatement strategies that have helped thousands of sellers get back on track.

Why Amazon or Walmart Suspend Seller Accounts

Amazon and Walmart prioritize customer experience and have strict policies sellers must follow. Account suspensions are typically triggered by:

Common Amazon Suspension Reasons:

• High Order Defect Rate (ODR)

• Late shipment or cancellation rate

• Inaccurate product listings

• Policy violations (e.g., selling restricted items)

• Related account issues or multiple seller accounts

Common Walmart Suspension Reasons:

• Violations of trust and safety policies

• Inconsistent or incorrect product data

• Poor customer experience metrics (e.g., low on-time delivery rates)

• Inactive or unverified business details

• Repeated performance issues

Understanding the reason for suspension is the first step toward crafting a successful reinstatement appeal.

How to Reinstate Suspended Amazon Seller Account

If Amazon suspends your seller account, you must submit a well-structured Plan of Action (POA) through Seller Central.

Step 1: Review the Suspension Notice

Check your Performance Notifications or Account Health Dashboard to understand the exact reason behind the suspension.

Step 2: Identify the Root Cause

Analyze metrics and behavior that may have triggered the suspension, such as ODR, feedback issues, or late shipments.

Step 3: Write a Clear Plan of Action

Your POA should include:

• Root Cause: Acknowledging what caused the issue

• Corrective Actions: What you did to fix the issue

• Preventive Measures: Steps you’ve taken to prevent recurrence

Step 4: Submit Your Appeal

Go to Seller Central → Performance Notifications → Appeal and upload your Plan of Action. Include supporting documents (invoices, tracking logs, etc.).

Step 5: Be Patient but Persistent

Amazon typically responds within 48–72 hours. If your first appeal is rejected, revise and resubmit based on feedback. Avoid generic or emotional responses.

Walmart Seller Account Suspension Recovery: Step-by-Step

Walmart’s process is less transparent than Amazon's but still allows suspended sellers to appeal and recover accounts.

Step 1: Review Suspension Email

Walmart will send you a notification outlining the reason for suspension—performance violation, compliance issue, or other policy breach.

Step 2: Contact Seller Support

Log in to Walmart Seller Center and open a support case explaining your issue. Request clarity on the suspension and next steps for reactivation.

Step 3: Prepare a Response Letter

Unlike Amazon’s formal POA, Walmart requires a clear, concise explanation:

• What happened

• What you’ve done to fix it

• How you’ll prevent it going forward

Include your business details, prior metrics (if good), and proof of correction where possible.

Step 4: Submit Your Appeal

Upload your letter and documents through the case system. You may need to follow up if there's no response within 5–10 business days.

Proven Amazon Walmart Account Reinstatement Strategies

Based on successful seller experiences, here are methods that increase the chances of a positive outcome:

1. Respond Quickly and Professionally

Timely, well-written appeals show you're serious about your business. Avoid emotional language—stay factual and professional.

2. Be Transparent

Admit genuine mistakes if they occurred. Blaming customers or denying all fault usually leads to rejection.

3. Use Concrete Evidence

Support your claims with:

• Order reports

• Inventory documentation

• Supplier invoices

• Customer communication logs

4. Customize Every Appeal

Never copy and paste appeal templates. Your appeal must reflect the specific cause of your suspension and your unique business operations.

5. Seek Expert Help if Needed

If your appeal is repeatedly rejected or the suspension reason is unclear, it’s best to consult professionals. Services like SolutionFlows specialize in Amazon and Walmart account reinstatement for global sellers.

How to Avoid Future Suspensions

After reinstating your account, make sure to protect it from further risks:

• Monitor account health dashboards weekly

• Improve order fulfillment and delivery performance

• Avoid restricted categories unless fully authorized

• Keep product listings accurate and compliant

• Regularly train your staff or VAs on platform policies

When Should You Get Professional Help?

If:

• Your appeal has been rejected multiple times

• You're unsure of the cause behind your suspension

• English isn’t your native language and you need help crafting an appeal

• You’re a non-U.S. seller unfamiliar with platform rules

Then it's time to let experts handle the case. At SolutionFlows, we offer tailored support for Amazon and Walmart seller reinstatements, U.S. company compliance, and performance health recovery.

Final Thoughts

Facing a suspension on Amazon or Walmart is stressful—but not permanent. By applying proven Amazon Walmart account reinstatement strategies, you can reinstate your suspended Amazon seller account or complete Walmart seller account suspension recovery in a timely, professional way.

Ready to recover your account and resume selling?

Visit SolutionFlows today for personalized reinstatement support and ongoing seller success services.

Contact Us 

Have questions or need expert help with your Amazon or Walmart account? We’re here for you. 

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hello@solutionflows.com

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www.solutionflows.com

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